Conflict Resolution Service
Service Overview
Goal: To help resolve conflicts within teams, organizations, or between individuals by creating a safe, neutral space where issues can be addressed, and constructive solutions can be found.
Approach: Using expert facilitation techniques to guide conversations, mediate disagreements, and ensure all parties feel heard and respected.
Key Components
Assessment:
- Initial one-on-one meetings with each party involved to understand the root of the conflict, the perspectives of all parties, and the desired outcomes.
Neutral Mediation:
- Acting as a neutral facilitator to guide discussions, prevent escalation, and ensure that communication remains constructive.
Communication Tools:
- Teaching and using active listening, reframing statements, and clarifying misunderstandings to bridge communication gaps.
Solution-Building:
- Helping parties identify common ground and work collaboratively toward solutions that meet both their needs.
Follow-Up:
- Check-ins after the session(s) to ensure that agreements are being upheld and that any lingering issues are addressed.
Facilitation Process
Pre-Facilitation:
- Meet with parties separately to gather information.
- Set ground rules and expectations for the resolution session.
During Facilitation:
- Conduct the mediation session where all parties come together.
- Facilitate structured communication, ensuring that each party has equal time to speak.
- Keep discussions focused on finding solutions and not assigning blame.
Post-Facilitation:
- Provide a written summary of agreements and next steps.
- Optional follow-up sessions for long-term resolution.
Target Market
- Corporate teams dealing with interpersonal conflict.
- Community groups facing disputes.
- Educational institutions (students, faculty, or administration) working through issues.
- Families or personal relationships needing a neutral party to mediate.
Pricing
- Hourly or per-session rates, with potential for package deals for ongoing mediation.
Goal: To help resolve conflicts within teams, organizations, or between individuals by creating a safe, neutral space where issues can be addressed, and constructive solutions can be found.
Approach: Using expert facilitation techniques to guide conversations, mediate disagreements, and ensure all parties feel heard and respected.
Key Components
Assessment:
- Initial one-on-one meetings with each party involved to understand the root of the conflict, the perspectives of all parties, and the desired outcomes.
Neutral Mediation:
- Acting as a neutral facilitator to guide discussions, prevent escalation, and ensure that communication remains constructive.
Communication Tools:
- Teaching and using active listening, reframing statements, and clarifying misunderstandings to bridge communication gaps.
Solution-Building:
- Helping parties identify common ground and work collaboratively toward solutions that meet both their needs.
Follow-Up:
- Check-ins after the session(s) to ensure that agreements are being upheld and that any lingering issues are addressed.
Facilitation Process
Pre-Facilitation:
- Meet with parties separately to gather information.
- Set ground rules and expectations for the resolution session.
During Facilitation:
- Conduct the mediation session where all parties come together.
- Facilitate structured communication, ensuring that each party has equal time to speak.
- Keep discussions focused on finding solutions and not assigning blame.
Post-Facilitation:
- Provide a written summary of agreements and next steps.
- Optional follow-up sessions for long-term resolution.
Target Market
- Corporate teams dealing with interpersonal conflict.
- Community groups facing disputes.
- Educational institutions (students, faculty, or administration) working through issues.
- Families or personal relationships needing a neutral party to mediate.
Pricing
- Hourly or per-session rates, with potential for package deals for ongoing mediation.