Design Thinking
Conflict doesn’t occur in isolation—it emerges from within a complex network of relationships, cultural norms, policies, and structural systems. A systems-thinking approach to conflict recognizes this complexity and resists the urge to reduce problems to individual blame.
By mapping the broader context—identifying both conflict drivers and mitigators—leaders and intervenors can respond with clarity, empathy, and strategy. This approach not only supports conflict resolution but also lays the groundwork for deeper organizational transformation.
By mapping the broader context—identifying both conflict drivers and mitigators—leaders and intervenors can respond with clarity, empathy, and strategy. This approach not only supports conflict resolution but also lays the groundwork for deeper organizational transformation.
Key Components
Using this method, Sarah will explore the underlying interests behind surface-level positions, fostering dialogue that prioritizes shared interests. This opens pathways toward sustainable, mutually beneficial outcomes—even when compromise is necessary.
Systems Thinking Actions in Conflict Intervention
Map the system: Identify the broader context in which the conflict exists—workplace culture, HR structures, policies, and relationships.
Systems Thinking Actions in Conflict Intervention
Map the system: Identify the broader context in which the conflict exists—workplace culture, HR structures, policies, and relationships.
How will we do it?
Identify conflict drivers: Recognize influences contributing to the conflict (e.g. power dynamics, communication breakdowns, institutional practices).
Identify conflict mitigators: Pinpoint resources and systems that support resolution and peace (e.g. trusted mediators, inclusive policies, training).
Analyze impact: Examine how drivers and mitigators affect each party’s experience of the conflict.
Avoid oversimplification: Resist attributing blame to a single person or event; instead, consider the interplay of systemic factors.
Surface interests: Look beyond stated positions to understand the underlying motivations and concerns of each party.
Highlight shared interests: Use common ground as a foundation for generating collaborative solutions.
Encourage interest-based dialogue: Foster communication that invites exploration and understanding rather than defence or entrenchment.
Accept trade-offs: Acknowledge that not all interests can be fully met and facilitate discussions around acceptable compromises.
Act strategically: Use insights from system mapping to design targeted, long-term interventions that improve organizational culture and practices.
Identify conflict mitigators: Pinpoint resources and systems that support resolution and peace (e.g. trusted mediators, inclusive policies, training).
Analyze impact: Examine how drivers and mitigators affect each party’s experience of the conflict.
Avoid oversimplification: Resist attributing blame to a single person or event; instead, consider the interplay of systemic factors.
Surface interests: Look beyond stated positions to understand the underlying motivations and concerns of each party.
Highlight shared interests: Use common ground as a foundation for generating collaborative solutions.
Encourage interest-based dialogue: Foster communication that invites exploration and understanding rather than defence or entrenchment.
Accept trade-offs: Acknowledge that not all interests can be fully met and facilitate discussions around acceptable compromises.
Act strategically: Use insights from system mapping to design targeted, long-term interventions that improve organizational culture and practices.
Who is it for?
- Organizations or groups that have a clear goal for an innovative element to their business or organizational structure.
- Teams in various industries—corporate, non-profit, government, or education—needing specialized facilitation for unique projects or situations.
- Groups needing facilitation in niche areas such as creative brainstorming, leadership development, or innovative problem-solving.
Benefits
- Flexibility: The service is fully adaptable to the needs of the group, ensuring a perfect fit for the situation.
- Client-Centred Approach: Each session is designed in collaboration with the client to meet their exact needs, resulting in a highly effective facilitation experience.
- Diverse Solutions: Whether it's solving complex problems, brainstorming innovative ideas, or working on team dynamics, this service provides a range of facilitation methods to achieve the best outcomes.
- Efficiency: By focusing on the group’s specific goals, the facilitation process helps achieve results more quickly and effectively then generalized approaches.
Pricing
Single and Multiple Day Rates available - contact Sarah for an obligation-free estimate!